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Energy Co.

(project via Drawn)

iPad App  |  Field Research, User Experience & Interface Design, User Testing

An energy company needed help implementing new technology to reduce catastrophic equipment failure, increase equipment utilization, and automate certain monitoring tasks in order to decrease the amount of travel their field operators needed to do. The company estimates this remote compression monitoring system will save over $10 million in lost product and recouped resources.

The Permian Region

The Permian Region

Each of the “nodes” visible in the photo above are production and compression sites. Field operators often have to drive for hours to check in on the various sites they manage.

On the Road

On the Road

In order to get a better understanding of the complexity of field operators’ work, we conducted interviews, surveys, ride-alongs, and shadowed them as they carried out a variety of tasks.

In the Field

In the Field

Their current workflow relied heavily on paper records and individually-devised workarounds, both of which increase the potential for error.

Putting It All Together

Putting It All Together

We synthesized our findings into themes, pain points and opportunities and used them to inform the initial user flow for a remote monitoring iPad app.

Regional Quick View

Regional Quick View

We focused the app experience around delivering critical information at a glance. Operators are in charge of several sites, and they need to be able to quickly assess and prioritize any looming problems while still keeping track of maintenance needs.

The Next Best Thing to Being There

The Next Best Thing to Being There

When an operator taps down into an individual site, they’ll get a more nuanced history of how their equipment has been performing across a given period of time. They’ll also be able to check in on how specific units within the site have been functioning as well as the what weather at that site is like since extreme conditions play a role in how equipment functions. (It’s also helpful to know what kind of weather to expect in case they need to attend to something in person.)

Easy Reporting

Easy Reporting

Once on-site, a field operator may need to submit a work order in order to initiate additional work. The app automatically adds the current state of the equipment and other relevant data including that equipment’s performance history for context.