The Permian Region
Each of the “nodes” visible in the photo above are production and compression sites. Field operators often have to drive for hours to check in on the various sites they manage.
On the Road
In order to get a better understanding of the complexity of field operators’ work, we conducted interviews, surveys, ride-alongs, and shadowed them as they carried out a variety of tasks.
In the Field
Their current workflow relied heavily on paper records and individually-devised workarounds, both of which increase the potential for error.
Putting It All Together
We synthesized our findings into themes, pain points and opportunities and used them to inform the initial user flow for a remote monitoring iPad app.
Regional Quick View
We focused the app experience around delivering critical information at a glance. Operators are in charge of several sites, and they need to be able to quickly assess and prioritize any looming problems while still keeping track of maintenance needs.
The Next Best Thing to Being There
When an operator taps down into an individual site, they’ll get a more nuanced history of how their equipment has been performing across a given period of time. They’ll also be able to check in on how specific units within the site have been functioning as well as the what weather at that site is like since extreme conditions play a role in how equipment functions. (It’s also helpful to know what kind of weather to expect in case they need to attend to something in person.)
Once on-site, a field operator may need to submit a work order in order to initiate additional work. The app automatically adds the current state of the equipment and other relevant data including that equipment’s performance history for context.